Due to the COVID-19 pandemic, refund policies, rebooking and all procedures will be released once the new date for the event is released

Frequently asked questions

SPECTATOR FAQs

Where do I purchase Spectator Passes if I already have park passes not purchased from The Open?


If you purchased Park Passes to Universal but did not purchase them through The Open, you will need to purchase a Spectator Pass. Spectator Passes will be available beginning Day 1 of The Open Championship at the Toon Amphitheater Ticket Booth inside Islands of Adventure




Where do I pick up Pre-Ordered Park Passes I purchased from The Open?


FIRST you will need to check in at your Hotel Front Desk. Then you can pick up your Pre-Ordered Park Passes at the Cabana Bay TV Lounge during office hours. (The Open office hours will be posted closer to the date of the event.)




Where do I pick up Travel Package Tickets booked through The Open?


FIRST you will need to check in at your Hotel Front Desk. Then you can pick up your Pre-Ordered Park Passes at the Cabana Bay TV Lounge during office hours. (The Open office hours will be posted closer to the date of the event.)




Do I need a Spectator Ticket if I purchased Park Passes through The Open?


No, you do not need to purchase a Spectator Ticket if you purchased a Park Pass through The Open. Specator passes only need to be purchased if you purchased the Park Passes through someone besides The Open.




Do I need to register my Athlete?


Coaches must register each athlete in order to participate in The Open Championship. If your athlete is NOT in The Open Travel Package, you do not need to register them, only the coach will. If your athlete is included in The Open Travel Package, you must include them in the travel package with their name as it is listed on their USASF Roster. Ex. You book The Open Travel Package and your athlete is staying in your room. Each athlete will be registered as a Commuter Athlete through their coach AND must be listed in your travel package. If you are purchasing The Open Travel Pacakge and your athlete is staying in your room, we will credit the Commuter Athlete price back to the Coaches Registration. You will not be charged twice for registration as it is included in the Travel Package price.





COACHES/ATHLETES

Where do I pick up my Coaches Packets/Registration?





How do I register my Athletes?


All athletes must be registered as a COMMUTER athelte even if they are part of a travel package purchased by a parent/guardian. If athletes are part of a travel package purchased by parents/guardians, your account will be credited for that athletes travel package.




Where are my Athletes tickets if they are not included in The Open Travel Package?


Park Passes for Athletes NOT included in The Open Travel Package will be in the COACHES PACKET. Please let us know if you want Athletes to sign for their Park Passes by April 27, 2020. IF ATHLETE IS WITH THE OPEN TRAVEL PACKAGE, TICKETS WILL BE RECEIVED WITH PARENTS/GUARDIAN CHECK IN




How do I book Coaches Hotel if wanting to participate in The Open Travel Package?


Make a GUEST REGISTRATION by: Click on REGISTER NOW >Click on TRAVEL PACKAGE REGISTRATION >Follow the step to create a Hotel Registration





TRAVEL PACKAGE

Do I include my athlete in the The Open Travel Package?


Yes, you will need to include everyone staying in the room. (ATHLETES NAME NEEDS TO BE LISTED THE SAME AS USASF ROSTER)




What comes with The Open Travel Package?


Travel Package for each person staying in the room includes: -3 Day Park to Park Passes (3 Parks) -Spectator Wristbands for the competiton -Athletes Registration -Athletes VIP Party Access Pass




Where do I pick up Park Passes purchased through The Open?


You must first check in at the front desk of your hotel. Park Passes will be available for pick up at Cabana Bay TV Lounge during office hours. (Hours will be posted closer to Event Date) YOU CANNOT CHECK IN TO YOUR HOTEL THROUGH CABANA BAY TV LOUNGE. You MUST check in at the front desk of your hotel.




What is needed to pick up my Park Passes purchased through The Open?


A valid ID that matches the name on the Park Pass Registration.




Where do I pick up Travel Package Tickets booked through The Open?


FIRST you will need to check in at your Hotel Front Desk. Then you can pick up your Pre-Ordered Park Passes at the Cabana Bay TV Lounge during office hours. (The Open office hours will be posted closer to the date of the event.)




Do I need to register my Athlete?


Coaches must register each athlete in order to participate in The Open Championship. If your athlete is NOT in The Open Travel Package, you do not need to register them, only the coach will. If your athlete is included in The Open Travel Package, you must include them in the travel package with their name as it is listed on their USASF Roster. Ex. You book The Open Travel Package and your athlete is staying in your room. Each athlete will be registered as a Commuter Athlete through their coach AND must be listed in your travel package. If you are purchasing The Open Travel Pacakge and your athlete is staying in your room, we will credit the Commuter Athlete price back to the Coaches Registration. You will not be charged twice for registration as it is included in the Travel Package price.





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